Track Your Order

1. Customers are responsible for tracking their parcel after it has been dispatched.

2. Customers must report to customer service within 7 days of shipping their order if a parcel is not received, or it is delayed, missing or damaged. This allows us to contact the carrier and make a claim for the lost or damaged items. If customers do not inform us within 7 days, we are not obliged to refund the payment for the lost item(s). Please note that shipping companies give us a 7-day window to make a claim after an order is shipped; otherwise, we lose the right to make a claim. 

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.